Shipping policy

Dispatch

We pack and dispatch orders within 1–3 business days of payment. If you pay by bank transfer, your order is dispatched once the payment has arrived.

Delivery

Every order is sent with a tracked courier. Delivery time after dispatch depends on your country. Delivery times given by the carrier are estimates and are not guaranteed.

Where we ship and what it costs

We ship to countries in the European Union. Shipping within the EU is free.

Free BAC Water

Every order includes one 10ml vial of BAC Water at no extra cost.

Tracking

Once your order has been dispatched, we send you the tracking details by email.

Packaging

Parcels are packed discreetly and protected for the journey.

Customs and import rules

Orders within the EU are not subject to customs. You are responsible for making sure that the products may be bought and imported where you are.

Your address

Please check your shipping address carefully. If a parcel comes back to us because the address was wrong or incomplete, we can send it again once you have paid the new shipping cost.

Lost or damaged parcels

If your parcel arrives damaged, or its tracking shows no movement for 10 business days, contact us within 7 days of delivery (or of the expected delivery date) with your order number and photos. We will send the order again or refund it in full. See our refund policy.

Questions

Email us at info@biotrixlabs.eu or use our contact page.