Terms of sale

1. Scope

These terms apply to all orders placed on this website with Biotrix ("we"). By placing an order you accept these terms.

2. Research use only

All Biotrix products are sold strictly for in-vitro and laboratory research. They are not medicines, food, supplements or cosmetics, and are not for human or animal consumption. No medical authority has approved them, and no regulator has evaluated the statements on this website. By ordering, you confirm that:

• you are at least 21 years old;
• you will use the products only for lawful laboratory research, handled by qualified people;
• you will not use them, or allow them to be used, in or on humans or animals;
• buying and importing the products is lawful where you are;
• you are responsible for following the laws that apply in your country.

We do not give dosing, usage or medical advice. We may refuse or cancel any order if we have reason to believe these conditions are not met.

3. Orders

Product listings are an invitation to order. When you place an order, you make an offer to buy. A contract is formed when we confirm the order by email. We may decline an order, for example if a product is out of stock or the research-use conditions are not met; any payment already made is then refunded in full.

You can cancel your order free of charge at any time before it is dispatched. Email us with your order number and we will refund anything you have paid.

4. Prices and payment

Prices are in euros. Volume discounts (for example 10% off 5 or more vials of the same product, 15% off 10 or more) are applied automatically in the cart. Accepted payment methods are shown at checkout.

If you pay by bank transfer, we dispatch your order once the payment has arrived. We may cancel the order if payment has not arrived within 7 days.

If a price is clearly wrong because of an error, we will contact you before processing the order, and you can choose to cancel it.

5. Shipping

We ship within the EU, with free tracked delivery. Orders are dispatched within 1–3 business days of payment, and every order includes one 10ml vial of BAC Water at no extra cost. Full details are in our shipping policy.

6. Returns and right of withdrawal

If you buy as a consumer, you can cancel within 14 days of receiving your order. Products must be unopened, with the seal intact; for health protection and hygiene reasons, products whose seal has been broken cannot be returned. Orders placed by businesses or institutions are not covered. How to cancel and how refunds are made is set out in our refund policy.

7. Damaged, wrong or lost items

If an item arrives damaged or wrong, or your parcel does not arrive, contact us within 7 days of delivery (or of the expected delivery date) with your order number and photos. We will send a replacement or give you a refund, at no cost to you. Your statutory warranty rights are not affected. See our refund policy.

8. Product information

Product descriptions and photos are for general information. Small details of the product you receive, such as the colour of the vial cap, the label design or the packaging, may differ from the photos or vary between batches. This does not affect the product itself. It is your responsibility to check that a product meets the needs of your research.

9. Your responsibility

You are responsible for how you handle, store and use the products, and for using them only as described in these terms.

10. Complaints

If you have a complaint, please contact us first so we can try to resolve it. If you are a consumer, you keep the protection of the consumer laws of the country where you live, and you can also take a dispute to the consumer protection authority there.

Questions? Contact us at info@biotrixlabs.eu. Company details are on our company info page.